Delivery

Returns We hope you enjoy all your purchases and gifts received from Baby's & Kid's 1st. We are happy to make an exchange or refund if you are not completely satisfied by following the procedures outlined below. You may return your purchase to us within 30 days of receipt for a full refund of the purchase price less any coupons used, shipping charges, gift wrap charges or shipping surcharges. Returns after 30 days and up to 180 days will be returned for store credit only and may be subject to a restocking fee. Special orders are subject to a 30% to 50% restocking fee (see special orders for more info). To make a return to Baby's & Kid's 1st follow these simple steps: 1. Obtain a Return Authorization Number (RAN) by emailing: online@babys1st.com with the following: (1) Your first & last name (2) Your original order number (3) item number or product name (4) Reason for return 2. Properly package up your item(s) for safe shipping. For your protection, we recommend using a shipping service where you can track and/or insure your order to ensure proper return delivery. Baby's & Kid's 1st is not responsible for lost or damaged returns. 3. Please allow us up to 10 business days once we have received your return to process and issue your refund. All refunds will be for the purchase price of the product only. Shipping charges and gift wrap fees will only be refunded if your product arrives damaged due to shipping or is defective. Returned products MUST be in new and unused condition and in their original box with all the documentation, parts and accessories to ensure full credit. "New and Unused" means saleable condition, not used, not dirty and not washed. We cannot issue refunds for an item with any indications that is has been used. We cannot accept returns for the following classes of products: feeding accessories, breast pumps, bathing accessories, lotions and powders, diapering accessories, diaper pails, potty seats and wipes, video/audio tapes, and undergarments. All refunds & exchanges are subject to the final approval of our Customer Service Department. Return shipping cost are your responsibility unless the item is damaged or defective (Please see our policy regarding damaged or defective items). Damaged Items Baby's & Kid's 1st will do everything we can to ship your package in good condition. Unfortunately, packages may be damaged during the shipping process after leaving our warehouse. If your order arrives at your door damaged, broken or defective, we will either replace the broken parts if possible or ship out a new one at our discretion and at our expense. Please be sure to inspect your item(s) for any/all damages immediately upon arrival. Please do this even if you are not going to immediately use the item(s). We are unable to accept cancellations on merchandise after is arrives damaged, but we will always make every effort to correct the problem. Contact our customer service department within 3 business days of the delivery date to report the damage. Please be sure to have information such as model #, serial #, date of manufacture and any part numbers available. We will not be able to replace damaged merchandise is we are not notified within 3 business days of the delivery date. This applies to canceling and returning a damaged item as well. We will continue to make every effort to get you individual replacement parts. Requests for replacement parts will be processed as quickly as possible but may take time due to manufacturer processing. Please note that we are not able to express ship replacement pieces.